Frequently Asked Questions
Everything you need to know about shopping with Al Aqsa
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
Al Aqsa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
How can I contact customer support?
Our dedicated support team is available via the 'Contact Us' page or through our official email address. We aim to respond to all inquiries within 24 hours.