Returns & Exchanges
At Al Aqsa, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing